My Name is Andrea Zimmat and my fiancé’s name is Thomas Frank. I just wanted to share with you our amazing story with Williams. We decided as a couple to shop together from engagement settings, and then have Thomas choose the center stone. So that it was still a surprise.
We had been to two other jewelers before entering your store. To say we had been disappointed by the other jewelers would be an understatement. We were either rushed and pushed in a direction we didn’t want, or shown complete disinterest. So we were not sure what to expect when coming to Williams. My aunt talked so highly of this store, their product, and their service that we had to come in.
We walked through the doors to be greeted so warmly by multiple people. Then shortly after were approached by Lisa, instantly we felt welcomed. She helped to show us exactly what we wanted. Lisa never made me feel rushed or that I had too many options. Every option was explained to me from custom made rings, to adjusting a setting to my preference. Whenever I felt overwhelmed by selection (which had not happened to me before) she walked me through what to look for, and told me it was okay to have so many choices. She even gave options to create a second choice band into a fashion ring. After choosing a setting that I couldn’t live without, we went through diamonds. She knew that Thomas would come back later and choose the diamond. But she walked me through everything so she could get a sense of what I wanted from the center stone. Thomas and she worked to find the perfect diamond; he raves about how personable and hardworking she was.
Thomas proposed to me a week after getting the ring on the Bighorn River in Montana while fly fishing. It was perfect, and I love the ring! I have since gone back to get it sized, and look at bands. I had just as much fun and an amazing service from Lisa and everyone else working. The entire team at this Williams has been so welcoming, helpful, and knowledgeable that it has made my Fiancé and I life-long costumers. I just wanted to share and thank the entire team at Williams for making our experience exceptional.